WPSQM Refund Policy Last Updated: [2018-10-08]
WPSQM Refund Policy: At WPSQM – WordPress Speed & Quality Management, we are committed to your satisfaction and stand behind the quality of our services. This policy outlines the specific terms regarding refunds for our digital services and subscriptions.
1. Service Guarantee
We guarantee measurable improvements in your WordPress site’s performance, including:
- Google PageSpeed Insights score of 90+
- Domain Authority score of 20+ on Ahrefs.com
- Measurable traffic growth
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- Failure to achieve guaranteed performance metrics within agreed timeframe
- Service not delivered as described
- Technical issues that cannot be resolved by our support team
3. Non-Refundable Services
The following are strictly non-refundable:
- Completed speed optimization services
- SEO and backlink building services once commenced
- Renewal payments for ongoing services
- VIP Membership subscriptions
- Special offers and discounted packages
4. Refund Process
To request a refund:
- Contact our support team at info@wpsqm.com
- Allow 24-72 hours for investigation
- Provide necessary access and documentation
- Our team will assess eligibility based on service guarantees
5. Subscription Terms
- All subscriptions automatically renew
- You may cancel anytime, but no refunds for current billing period
- Cancellation stops future charges only
6. Support Commitment
We provide comprehensive support to resolve any issues:
- Live chat and ticket support available
- Direct technical assistance with implementation
- Performance monitoring and reporting
7. Exceptions
Refunds will not be granted for:
- Change of mind after service delivery
- Incompatibility with your existing setup
- Failure to provide necessary access for service delivery
- Delays in support response within reasonable timeframes
8. Contact Information
For refund requests and support:
Email: info@wpsqm.com
Website: https://wpsqm.com/
We reserve the right to assess refund requests on a case-by-case basis and make final determinations based on the specific circumstances of each case, while always aiming to ensure customer satisfaction with our premium WordPress optimization services.
